Refund policy

Refund and replacement

You can get a refund or return the order if you are dissatisfied within 14 days of receiving the order. We would also like to clarify that we cannot agree to requests for returns and exchanges if the allotted period of 14 days has passed. To be approved, your item must be in the original condition it was received.

Refunds

Once we receive the returned goods, they will be examined. Then an email will be sent to you explaining our acceptance or rejection of your Ifvent that your request is accepted, the amounts paid, whether bysh or by credit card method, will be returned within 14 days.

Delayed refunds 

If you do not receive a notification of a refund, we have to vise you wait until the passage of the mentioned period and then act with your bank, and if you do not get an answer, you can contact us through email: hello@empirecof.com

Order Cancellation

You can cancel your order by sending an email to hello@empirecof.com that includes the order number and i the reason for communication", "cancel the request. Cancellation of the order is accepted if: The order has been canceled before the preparation and fulfillment for shipping or 15 minutes after placing the order.

Damages & Defects

We contact the customer to replace the damaged and broken products with other things, or he can refund the payments within 30 working days if he paid by cash or Credit card.

Warranties

We offer warranties on Machinery; each machine comes with its warranOtherwisewisewe, we do donative warrantieforof for coffee beans, capsules, and mu; for damaforroducts, please review the clause above.